Terms of service

These Terms of Service apply when you access velvethollerco.com or purchase from Velvet Holler Co. By using the website or placing an order, you agree to these terms and the policies linked on the website.

Products and Listings

We make reasonable efforts to describe and photograph products accurately. Many products are vintage, pre-owned, handmade, discontinued, or one of a kind. Natural wear, patina, manufacturing variations, and signs of age can be part of an item’s character.

Measurements are approximate. Colors may appear differently depending on lighting and device settings.

We may correct listing errors, update information, limit quantities, or cancel an order when an item is unavailable, incorrectly priced, or affected by a material listing error. If we cancel a paid order, we will issue an appropriate refund.

Orders

Submitting an order does not guarantee acceptance. We may refuse or cancel orders reasonably suspected of fraud, unauthorized activity, resale abuse, or violations of these terms.

Customers must provide accurate billing, shipping, and contact information.

Prices and Payments

Prices are shown in the currency displayed during checkout. Applicable shipping charges and taxes are presented during checkout when required. Payments are processed through Shopify and the payment providers offered at checkout.

Intellectual Property

The Velvet Holler Co name, branding, logo, original photographs, written descriptions, and original website content may not be copied, reproduced, or commercially used without permission.

Third-party product names and trademarks belong to their respective owners. Their appearance does not imply sponsorship or endorsement.

Prohibited Use

You may not use the website for unlawful activity, interfere with its operation, attempt unauthorized access, transmit malicious code, scrape protected content, or misuse customer or business information.

Disclaimer and Limitation

Products are sold subject to their descriptions and applicable consumer-protection laws. To the fullest extent permitted by law, Velvet Holler Co is not responsible for indirect or consequential losses arising from website use, carrier delays, misuse of products, or circumstances outside our reasonable control.

Nothing in these terms excludes rights that cannot legally be excluded.

Changes

We may update these terms when our services or legal obligations change. The version posted on the website applies from its stated effective date.

Governing Law

These terms are governed by applicable United States and North Carolina law, without limiting any mandatory consumer rights that apply to a customer.

Contact

Questions about these terms may be sent to velvethollerco@gmail.com.